Frequently Asked Questions

Why Didn't My Order Come Together In One Package?

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment. 


Do You Ship Internationally?

Yes, we FREE ship to most countries worldwide.

How Long Will My Order Take To Be Delivered?

Please allow 3-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 10-20 business days for shipping to the US and 15-40 business days for international shipping, depending on your location.

How Do I Track My Package?

We will send you a tracking number when your order ships. 

To track your order please go to: http://www.17track.net/en an enter the tracking number provided to you.

Why Can't I Track My Order On The Website

Please note that the tracking information will be displayed after 5-10 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-3 days later.